February 17, 2020
It’s easy to think that content is a one-time thing. You write a blog post, and it’s done. Or you create a whitepaper or give a webinar, and you’re done. But it’s much more accurate to think of your content as something you’re saying in an ongoing conversation.
That’s great, because it means that you can:
- Promote old content, including linking to it from your new content.
- Consider using old content as a template for your new content.
- Update what you have instead of creating something new.
It also means that you’re regularly auditing your old content to see if it’s still correct, relevant, and on-brand. And you’re updating calls to action on your old content so that they point to the most relevant current offers.
Of course, that’s what you should be doing with as much content as you can, starting with your best. But what about that page you created for an event that’s already passed, or a webinar that covers an old version of your software?
As usual, it’s all about intent. What was your visitor trying to achieve when they visited this page? How can you best help them achieve that, given the content you have, and given the resources if you have if you can’t update everything?
1) It’s a blog post or presentation relating to an earlier version of your product. Your visitor might be looking for something related to that version. So don’t just take it down. Leave it up, but add a banner pointing to new content.
2) It’s a listing for an event that has already passed. Maybe your visitor is looking for the content from that event; can you put a link to it on that page (or even better, add it directly to that page)? If not, they have some interest in attending an event, presumably. Can you 404 the page but tell the visitor where your upcoming events are?
3) It’s information that is not outdated, but is off-brand, or uses old messaging. It’s surprising that this page still comes up on search. Does it make sense to revise this page? If not, can you pick the page on your site that’s closest to that content, and forward the visitor there?
If all else fails, 404 it, but provide site search on your 404 page. 404s don’t hurt you in search. And track that information, since it can be a useful way of seeing what content visitors want that you don’t have.
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